Client Support
Already working with Light Astra?
Request an update, report a problem, or ask for support on a project I built for you: content updates, fixes, maintenance, new features, security assistance, hosting and domain help.
- For
- Existing clients and finished Light Astra projects
- New work
- A new website or project starts with Get a Quote
- Identify
- Client ID and Project ID help me find the project; they are not a login
- Reply
- By email, from lightastra.web@gmail.com
What you can ask for
Update, fix, improve, secure, maintain.
Most support requests fall into one of five kinds. Pick the closest request type on the form; the description does the rest.
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Update
Text, images, prices, opening hours, a new section — content changes to a site I built.
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Fix
Something broken or misbehaving: a form, a layout, a link, a page that stopped working.
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Improve
A new feature or a design change on an existing project. Larger work receives its own quote first.
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Secure
A security concern, a configuration check, an access change — verified with you before anything changes.
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Maintain
Routine care, hosting and domain questions, renewals, backups and software updates.
Identification
Your Client ID and Project ID
Every completed Light Astra project receives a Client ID (LA-C1027, for example) and a Project ID (LA-P2048). Quoting them on a request helps me locate the correct project quickly.
- Where to find them
- You received your Client ID and Project ID when your Light Astra project was completed.
- Lost them?
- You can still contact Light Astra using your registered project email: send the request without the IDs and I will find the project.
- What they are not
- Identifiers, not passwords. An ID is not a login, entering one does not verify who you are, and it unlocks no private information.
Requests are matched to the registered project email. When the Light Astra support system is activated, it will verify client accounts properly and assign ticket numbers; until then, the IDs only point me to the right project.
Support request
Tell me what needs attention.
Next step
Your support request is ready to send.
Open your email app to send this request to Light Astra. Nothing has been sent yet, and no ticket exists until the request arrives.
Email app didn't open? Copy the request below and send it to lightastra.web@gmail.com from your registered email address.
Good to know
How support works
Plain operating guidance, not contract terms — the Terms of Service cover the agreement itself.
- Care plans
- Small updates may be covered by an active maintenance plan (Astra Care or Astra Plus). Plans cover routine care, not unlimited work.
- Larger changes
- New features, redesigns and bigger changes are scoped and quoted separately before any paid work begins.
- Security and infrastructure
- Security, hosting, domain and access work may require verification with the registered client before changes are made.
- Secrets
- Never send passwords, API secrets, private keys, SSH keys, recovery codes or payment credentials through the support form or email. A secure hand-over is arranged when access is genuinely needed.
Need something larger than an update? New features, redesigns and new projects go through a quote so the scope and the cost are clear first.
Tell me about your project.
A few sentences are enough to start. After a short conversation you receive a proposal with scope, quote and timeline estimate.
Already a Light Astra client? Client Support for existing clients is the place for updates, fixes and questions about a finished project.